What are courier notifications and why should they matter?
Proactively communicating the status of each order is a practice that customers value. Notifying the estimated delivery date, alerting of an incident or simply knowing that your order has left the warehouse are services that many couriers offer automatically as soon as they have the order in their hands.
However, do you know what couriers actually report?, and are there any overlaps between the messages sent by your ecommerce or marketplace and those sent by the courier?
A common example of repeated communication is the "Order delivered" message. Many ecommerce or marketplaces notify the customer that the order is in their hands and, at the same time, the courier sends another message notifying the same.
If this happens only once, it will not be perceived as a bad experience. However, it could be a problem if it is repeated in many messages. For example, order shipped, delivery issue, order in delivery…
To make life easier for our customers, we have mapped the notifications sent by each courier:
📔 Note: Remember that you can pause courier notifications in Settings > Integrations > Courier communication or ask your sales representative to deactivate this functionality if you see any duplication with your notifications.
🇫🇷 Chronopost
Communication | Sent by | Example |
Order picked up by Chronopost | Email & SMS |
  |
Delayed delivery | Email & SMS |
  |
Out for delivery | Email & SMS |
  |
Order delivery failure | Email & SMS |
  |
Order at collection point | Email & SMS |
  |
🇫🇷 Colis Privé
Communication | Sent by | Example |
Order received at Colis Prive premises | 
| |
Order picked up by the regional agency | 
| |
Order picked up by delivery person | 
| |
Order could not be delivered and delivery is rescheduled | 
| |
The delivery person needs more information for the delivery | 
| |
The customer has not contacted the courier. 1st Notice. | 
| |
The customer has not contacted the courier. 2st Notice. | 
| |
The customer has not contacted the courier. 3st Notice. | 
| |
Package dimensions do not allow delivery | 
| |
Order at collection point | 
| |
Order delivered to a third party | 
| |
The shipment has been rescheduled |  
|
🇦🇹 Post At
Communication | Sent by | Example |
Order picked up by Post At | Email & SMS | 
|
Information on the day of delivery | Email & SMS | 
|
🇩🇪 DHL Paket
Communication | Sent by |
Order received at DHL premises | |
Delayed delivery | |
Out for delivery | |
Order delivery failure | |
Order at collection point | |
Order delivered |
🇪🇸 Mrw
Communication | Sent by |
Order picked up by MRW | SMS |
Shipment tracking (reports the different transit statuses of the shipment) | Email & SMS |
Order at collection point | Email & SMS |
Pre-notification of delivery (informs the customer of the delivery date) | Email & SMS |
Order delivered | SMS |
🇬🇧 Parcel force
Communication | Sent by |
Day of despatch (Advising that the parcel will be delivered the following day) | Email & SMS |
Day of delivery (Advising that the parcel will be delivered that day, providing the option to reschedule to an alternative day or opt for neighbour or a Post-Office collection) | SMS |
Pre-delivery notification (advising customers of their one hour delivery time window) | SMS |
📔 Note: Remember that you also have the option to send notifications with Crowdsender to inform the customer of the status of each order in Settings > Account > Notifications > Crowdsender communications.
