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Notifications sent by couriers to customers
Notifications sent by couriers to customers
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Written by Crowdsender
Updated over a week ago

What are courier notifications and why should they matter?

Proactively communicating the status of each order is a practice that customers value. Notifying the estimated delivery date, alerting of an incident or simply knowing that your order has left the warehouse are services that many couriers offer automatically as soon as they have the order in their hands.

However, do you know what couriers actually report?, and are there any overlaps between the messages sent by your ecommerce or marketplace and those sent by the courier?

A common example of repeated communication is the "Order delivered" message. Many ecommerce or marketplaces notify the customer that the order is in their hands and, at the same time, the courier sends another message notifying the same.

If this happens only once, it will not be perceived as a bad experience. However, it could be a problem if it is repeated in many messages. For example, order shipped, delivery issue, order in delivery…

To make life easier for our customers, we have mapped the notifications sent by each courier:

📔 Note: Remember that you can pause courier notifications in Settings > Integrations > Courier communication or ask your sales representative to deactivate this functionality if you see any duplication with your notifications.

🇫🇷 Chronopost

Communication

Sent by

Example

Order picked up by Chronopost

Email & SMS

Delayed delivery

Email & SMS

Out for delivery

Email & SMS

Order delivery failure

Email & SMS

Order at collection point

Email & SMS


🇫🇷 Colis Privé

Communication

Sent by

Example

Order received at Colis Prive premises

Email

Order picked up by the regional agency

Email

Order picked up by delivery person

Email

Order could not be delivered and delivery is rescheduled

Email

The delivery person needs more information for the delivery

Email

The customer has not contacted the courier. 1st Notice.

Email

The customer has not contacted the courier. 2st Notice.

Email

The customer has not contacted the courier. 3st Notice.

Email

Package dimensions do not allow delivery

Email

Order at collection point

Email

Order delivered to a third party

Email

The shipment has been rescheduled

Email


🇦🇹 Post At

Communication

Sent by

Example

Order picked up by Post At

Email & SMS

Information on the day of delivery

Email & SMS


🇩🇪 DHL Paket

Communication

Sent by

Order received at DHL premises

Email

Delayed delivery

Email

Out for delivery

Email

Order delivery failure

Email

Order at collection point

Email

Order delivered

Email


🇪🇸 Mrw

Communication

Sent by

Order picked up by MRW

SMS

Shipment tracking (reports the different transit statuses of the shipment)

Email & SMS

Order at collection point

Email & SMS

Pre-notification of delivery (informs the customer of the delivery date)

Email & SMS

Order delivered

SMS


🇬🇧 Parcel force

Communication

Sent by

Day of despatch (Advising that the parcel will be delivered the following day)

Email & SMS

Day of delivery (Advising that the parcel will be delivered that day, providing the option to reschedule to an alternative day or opt for neighbour or a Post-Office collection)

SMS

Pre-delivery notification (advising customers of their one hour delivery time window)

SMS


📔 Note: Remember that you also have the option to send notifications with Crowdsender to inform the customer of the status of each order in Settings > Account > Notifications > Crowdsender communications.

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